Support
Write to us
There is no ticket system or bot. önd is made by one person. Every message is read, and you will hear back.
What helps us help you
If something is broken, send these details:
- Tell us your device and iOS version. Find them under Settings › General › About.
- Tell us what you did, what happened, and what you expected instead.
- Include a screenshot or screen recording if the problem is visible.
Common questions
- Refunds and cancellations
- Apple bills subscriptions, so cancellations and refunds go through Apple. Open Settings › your name › Subscriptions on your device, or visit reportaproblem.apple.com. We cannot issue a refund on Apple's behalf. Please still tell us what went wrong so we can fix the underlying problem.
- A subscription you paid for is not showing
- Open the paywall and tap Restore Purchases. This asks the App Store to check what you own. If önd still does not unlock, write to us with your device model and whether you chose the monthly or yearly plan.
- Deleting your data
- Delete everything yourself at Settings → Delete account → Delete everything. If you use önd without signing in, your history cannot be recovered after you lose the device and its identifier. If you use Sign in with Apple, you can recover that history on another device before deletion. If you cannot use the in-app control, email us with the Support ID shown under Account in Settings. The details are in the privacy policy.
- The haptics feel wrong or absent
- Check that Settings › Sounds & Haptics › System Haptics is on. Also check that Silent Mode is not suppressing haptics. If the rhythm feels right but the strength does not, use the haptic strength dial in önd's Settings.
- Health questions
- We cannot give medical advice. önd is a wellness app, not a medical app. If you are pregnant, have epilepsy, a heart or respiratory condition, or a history of fainting, talk to a doctor before starting breathing exercises. Take particular care with energising exercises; the app marks them with their own cautions.